Returns and Refunds
The Customers who are "consumers" (i.e. private persons acting for scopes not included in any commercial, craftsman or professional activity carried out in their business), have the right, in accordance with and pursuant to article 64 of the Italian Legislative Decree n. 206 of 2005, to withdraw from the Sale and Purchase Agreement within 14 days from receipt of the Products. Customers may exercise their right to withdraw as indicated:
- Log in to your personal account and click on "Order history and details".
- Choose the order for which you want to return and click on "details"
- Now you can see the details of the order, click on "return request"
- Choose the product to return and in the description field indicate the reason and click "Submit".
- You will receive an e-mail confirming your return request
In case the Customers exercise the right to withdraw pursuant to this clause:
(i) Customers undertake to return the Products within 14 working days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1;
(ii) in the event of a refund request all costs connected to the return of the Products are entirely borne by the Customers;
(iii) Gimo's Italiana Spa undertakes to reimburse the Price in the shortest time possible and, in any event, within 30 days from the date in which withdrawal was communicated by the Customers as indicated under this clause provided that:
- the Products have been returned and are intact;
- the original package has also been returned and is intact;
- the accessory items and instructions manual, if any, are returned and are intact;
- the Products have not been utilized;
(iv) Gimo's Italiana Spa shall communicate to the Customers the methods for reimbursement of the Price and to this extent it shall be entitled to require to the Customers the relevant banking data (IBAN and name of account holder).
Should the Customers not exercise the right to withdraw in accordance with terms and conditions set out under this clause 9., the Customers shall have no right to reimbursement of the Price.
As an alternative to exercising the right to refund, "consumer" Customers hold the option to "size change" according to the terms and conditions specified on the On-Line Shop.
In the event of a size change request, the costs for returning products only for the first exchange request will be charged to Gimo's Italiana Spa, while the costs for new shipping will be borne by Gimo's Italiana Spa.
(This for a single size change, any other subsequent size changes will be entirely borne by the customer).